General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Lucky Charms’ online casino and sports betting services. They explain the relationship between us and you, describe account responsibilities, and cover key rules for promotions, payments and disputes. By registering and using the site you agree to follow the terms below.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, IP address or device. You must not share login credentials and you must notify us immediately if you suspect unauthorized access. We may suspend or close accounts where we suspect fraud, abuse or multiple registrations.

Eligibility requirements

To use Lucky Charms you must meet our eligibility rules. You must be of legal gambling age in your jurisdiction (minimum age is 18) and not be located in a restricted territory. We may require proof of identity, address and payment ownership before allowing deposits, play or withdrawals.

Acceptable platform use

Users must not attempt to manipulate game outcomes or interfere with platform operations. Prohibited activities include collusion, using automated bots, chargebacks intended to bypass security checks, and attempting to exploit bonus terms. We reserve the right to void bets, confiscate winnings and close accounts where prohibited activity is detected.

General bonus and promotion rules

Promotions are subject to specific terms that apply in addition to these general rules. Minimum deposit requirements and wagering conditions will be stated on each promotion. As an example, some welcome offers require a minimum deposit of $20 and may carry a wagering requirement of 50x on bonus funds and free-spin winnings. While games such as slots typically contribute fully to wagering, many table and card games contribute at a lower rate, commonly around 5%.

Max bet limits while wagering and maximum allowable winnings from bonuses will be specified in promotion terms. We may refuse or reclaim bonuses where we suspect abuse, bonus hunting or other unfair activity.

Deposits and withdrawals

Deposits

We accept a range of payment methods. Minimum deposit levels for promotions are shown on each offer. Deposits are normally instant; third-party providers may apply fees or conversion charges.

Withdrawals and verification

Withdrawals are processed after account verification. KYC checks (identity and proof of address) are required prior to the first withdrawal and may be requested for later withdrawals. KYC processing times vary and may take from around 30 minutes to longer for larger payouts. Weekly withdrawal limits may apply; a typical published limit is $5,000 per week, though limits can differ by payment method and account status. We may delay or refuse withdrawals pending verification or where suspicious activity is identified.

Dispute resolution

If you have a dispute, please contact our support team at [email protected]. We aim to respond quickly and resolve issues by email or live chat. If you remain dissatisfied after internal review, you may be asked to provide documentation to assist further. Our dispute handling will follow the procedures published in our help centre.

Updates to these terms and conditions

We may update these terms from time to time. Updated terms will be posted on the site and will take effect as published. Continued use of Lucky Charms after changes are posted constitutes acceptance. Material changes affecting active promotions or account rights will be communicated where practicable.