Responsible Gambling at Lucky Charms Casino
At Lucky Charms we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe and under control. This page explains our approach to player protection, the tools available to help manage play, signs of problem behaviour to watch for, and how to get extra support when needed.
Player protection principles
We focus on clear information, practical controls and prompt support. Our aim is to help you make informed choices and manage your activity in a way that fits your personal budget and lifestyle. We encourage safe play and will act if we identify behaviour that suggests a player is at risk.
Activity-control tools
We provide tools designed to give you control over how and when you play. Availability of specific features may vary and some options might require contacting our support team.
Deposit limits
You can set limits to control how much you deposit over time. Limits are typically available for daily, weekly and monthly periods. If you need a higher or lower limit, contact [email protected] and we will assist you.
Loss limits
Loss limits help cap how much you can lose over a chosen period. These are useful if you want to limit risk and keep play within a set budget. Reach out to our team if you want to change or review your limits.
Time limits and session controls
Session time limits and breaks can help you avoid extended play. You can request account time-outs or temporary pauses if you need a break. For longer interruptions, self-exclusion options are available below.
Self-exclusion and account restrictions
If you need to stop playing for a period or permanently, we offer self-exclusion options. You can request a cooling-off period, a temporary suspension, or permanent account closure. Requests may require verification and will be processed by our support team. Contact [email protected] for assistance and next steps.
Recognizing signs of problematic behaviour
Be alert to signs that play may be becoming a problem. Common indicators include: spending more time or money than intended, borrowing to play, neglecting personal responsibilities, or feeling unable to stop. If you notice these signs in yourself or someone you care about, take action sooner rather than later.
Tips for maintaining control
- Set realistic deposit and loss limits and stick to them.
- Use session reminders and take regular breaks.
- Only gamble with money you can afford to lose.
- Avoid chasing losses or increasing stakes after a losing run.
- Talk to a trusted friend or family member if you feel concerned.
Professional help and support
If you need more support, we encourage you to contact local health services or community support organisations in Canada. Professional counselling and local helplines can provide tailored guidance. For account actions or questions about our tools, contact [email protected] and our team will help you with options and next steps.